Our solution is resolutely user-oriented and allows centralized management of the support, ensuring that your systems and your computer equipment continue to be available.
Local service
Cyllene’s local service is familiar with the VIP and VOP contexts. It takes charge of local requests or meetings, performs diagnostics, deals with the requests or refers them to the appropriate group. It can also make prevention visits to VIPs on request.
IT Stand
Cyllene proposes the installation of an IT Stand on your site, as a shop window for your IT department. This stand is a welcome point for your employees, to offer them guidance in their day-to-day requirements: local assistance and support, provision of small hardware items, passing on communications and policy from your IT department, management of events associated with support for change.
Service DESK
Cyllene implements a single IT point of contact to deal with requests from your users, both locally and remotely. This includes classifying requests, diagnostics, providing a direct solution or referral to the appropriate group.
Management of change
Cyllene implements good practices and supports you in meeting your budget targets. For example, our teams pilot the implementation of adapted workflows for the management of incidents, requests or problems.