A team focused on service and customer relations - ClientPartner
With Cyllene, you'll find everything you need to simplify the management of your IT infrastructure. Discover our expert services.
With Cyllene, you'll find everything you need to simplify the management of your IT infrastructure. Discover our expert services.
The ClientPartner unit provides Cyllene's customers with a dedicated point of contact to smooth the relationship, obtain advice and produce activity reports and key indicators. The ClientPartner has real experience enabling him to be at the service of his Customer, while understanding his needs, expectations, interests and objectives. He or she is also a communicator, acting as a translator between the customer and Cyllene's teams of experts.
Dedicated to Strategic Customers, the ClientPartner is known and recognized by your teams for his technical expertise and communication skills. To enhance agility, he or she has in-depth knowledge of all the Group's products and services. The ClientPartner is an integral part of Cyllene, enabling us to respond quickly and accurately to your needs.
Cyllene's ClientPartner-led services deliver operational excellence and strategic agility. From monthly COPIL to daily RUN, from expert consulting to project management, every aspect is designed to maintain fluid collaboration, guarantee service quality and enhance information system performance.
Led by the ClientPartner, the COPIL is a major monthly meeting to ensure that operations run smoothly. It helps maintain a dynamic between the various players involved.
Our positioning at the heart of your IS and the experience of our ClientPartner team make it easy to identify areas for improvement to enhance your IS performance or internal processes (LEAN Management).
Your ClientPartner can also take on the role of Project Manager for your large-scale projects. The team's PRINCE2 certification guarantees expertise in this field.
The RUN is undoubtedly the most important part. It enables us to guarantee our commitments (SLAs) and quality service on a daily basis. This regular exchange with your teams gives us a global view of your IS, enabling us to respond precisely and rapidly to your needs in agile mode.
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