Infrastructure

ClientPartner

A service-oriented team for client relations

The ClientPartner cell allocates Cyllene Clients a preferred contact to make relationships more fluid, obtain advice, and produce activity reports and key indicators. The ClientPartner has actual experience in bringing together a Client’s needs, expectations, areas of interest and objectives, making it the perfect tool for Client service. It is also a communication tool, playing the role of translator between its Client and the expert teams at Cyllene.

 

Dedicated to Strategic Clients, ClientPartner is a familiar face to your teams, who recognize in particular its technical expertise and its sense of communication. For increased flexibility, it has specialized knowledge of all the group’s products and services. The ClientPartner is distributed throughout Cyllene to meet your needs quickly and accurately.

 

A committed and available team.

If your ClientPartner is absent, the team takes responsibility and guarantees availability of the whole service.

Role

    • Delivery & Reporting
    • Support & Advise
    • Galvanize relations

Advantages for you

    • Your satisfaction 
    • Contribution to your success 
    • Build positive & productive relations

Governance and Steering Committee

With ClientPartner as its driving force, the COPIL is a major monthly meeting to ensure the smooth running of operations. It creates and maintains a dynamic between the different stakeholders involved.

Operational support

The RUN is undoubtedly the most important part. It allows us to guarantee our day-to-day commitments (SLA) and a quality service. This regular meeting with your teams gives it an overall vision of your IT system, and its flexibility allows it to meet your expectations accurately and quickly.

Advice & Expertise

Our positioning at the core of your IT system and the experience of our ClientPartner team make it easy to identify points for improvement to boost your IT system’s performance or in-house processes (LEAN Management).

Project Manager

Your ClientPartner can also take on the role of Project Manager for your large-scale projects. The team’s PRINCE2 certification guarantees expertise in this field.

Download the product file Download the product file

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