Our infrastructure solutions

Management, support and optimization of your infrastructures for a comprehensive approach

With Cyllene, you'll find everything you need to simplify the management of your IT infrastructure. Discover our expert services.

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Deployment and optimization


Cyllene offers you excellence in IT infrastructure. Our expertise lies in the design and deployment of optimized infrastructures, providing fluid management and maximizing storage space. With our 360° infrastructure offering, we optimize your resources, guaranteeing reliable, scalable performance. Choose Cyllene for a complete solution, combining efficient deployment and optimal storage management for an uncompromising computing experience.


In-house installation


Optimize your operational efficiency with Cyllene's in-house storage installation service. We are committed to providing you with a tailor-made solution, deploying integrated storage systems directly in your company. Thanks to our expertise, we maximize the use of available space, ensuring efficient management and rapid access to your data.


Outsource your equipment to our French data centers.


Opt for next-generation OnPremise or dedicated architectures in our Datacenters. Our teams will integrate, deploy and optimize your infrastructures, enabling you to make a smooth transition to multi-cloud hybridization with our Alter services. Our exclusive AlterParc offer includes the installation of in-house storage solutions, directly in our French data centers. By choosing Cyllene, you benefit from the reliability of our highly secure installations, combined with optimal management of your storage space. Our experienced team ensures seamless integration of tailor-made solutions, guaranteeing rapid access to your critical data.


Choose Cyllene for seamless integration of storage solutions tailored to your specific needs, offering reliable performance and total control of your infrastructure. Boost your company's productivity by relying on our in-house storage installation experience.


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IT asset management


Optimize your company's performance with Cyllene's expert IT asset management. Our dedicated team automates and manages your IT equipment.


Automation and management of your computer equipment


AlterParc is a solution that allows you to manage your fixed and mobile IT equipment, whether they are used on your site or while travelling. It lets you fully automate the management of your computer equipment, whether it is for distribution of a simple configuration or a mass deployment of applications.


AlterParc is a solution that allows you to manage your fixed and mobile IT equipment, whether they are used on your site or while travelling. It lets you fully automate the management of your computer equipment, whether it is for distribution of a simple configuration or a mass deployment of applications.


It is a genuine centralized management platform, which allows you to standardize configurations, disseminate a security policy, deploy documents and updates, but also geolocate your mobile devices or erase confidential data in case of loss or theft.


Asset management



  • Management of your IT equipment 

  • Collection of information (hardware and software) 

  • License compliance and verification of guarantee 

  • Use rate of software and detection of unlawful access 


Management of patches



  • Automated deployment of patches 

  • Windows and Mac security threats protection 

  • Optimization of your system’s performance  

  • Response to malicious attacks 


Windows Configurations



  • Application of standard configuration 

  • Full automation of your workstation 

  • Detailed audit of your computer equipment 

  • Multi-network architecture 


Mobile device management



  • Configured and secure personal/professional devices 

  • Policy for access to company resources 

  • Remote blocking to prevent leakage of your data 

  • Deletion of all or part of the data if needed  


 


Towards a Green IT process



  • Efficient energy management by profiles 

  • Programmed stoppage of inactive machines 

  • Detailed reports on the duration of machine use 


Monitoring of USB peripherals



  • Restricted and monitored USB peripherals 

  • Definition of a security policy for users and workstations 


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Hybrid storage


Secure your data with Cyllene's outsourced backup solution. Our service guarantees complete protection, giving our customers total peace of mind. In the event of an incident, your backup is in safe hands with Cyllene, ensuring rapid and efficient recovery of your infrastructure.


Put your data in a safe place


AlterBackup is the solution for protecting and safeguarding your IT environments. The space we offer is fully secure and certified, using entirely rational hybrid storage technology. The solution allows you to save on a sizeable investment in safeguards without sacrificing security, thanks to its fully flat-rate formula.


When faced with disasters and unplanned production stoppages, AlterBackup guarantees you outsourcing of your critical data. We ensure replication of your information system to implement a disaster recovery plan (DRP) in our Data Centers


Our Commitments and advantages for you


Our hybrid storage solution offers a number of advantages, including :



  • Hybrid solution: private/public Cloud 

  • Flat-rate solution for one or more users 

  • Data located in France 

  • HDS, RGPD, ISO27001 and Green IT certified 

  • No additional equipment purchase necessary  

  • Autonomous end user 

  • Rationalization of your IT system costs 

  • Rapid configuration 

  • Improve your ROI 


With AlterBackup, your working environment is now automatically under control.


Respect for fundamental guarantees: Availability, total control, absolute confidentiality, and exclusive ownership of your data.


Backup and restoration


A dedicated backup solution, with scheduled and daily backups of your data to guarantee user and administrator access to their data. Benefit from a Disaster Recovery Plan.


Centralized management & security


Centralized management console and full visibility of how the backup and restore service is being used via detailed reports and notifications. An optimized, simple data protection solution that's up and running fast.


Cloud Connected


Back up your Microsoft 365 environments locally or in the cloud. STOP accidental deletions, corruption and malicious intent.


Comprehensive care


Support for network-attached storage (NAS) servers, virtualization and industry-standard applications.


Certification & compliance


Cyllene is one of the few operators in France to hold certification for NetApp's StorageGrid integration technology.

HDS certified, we meet the legal and compliance requirements to which backup and archiving targets are subject.


Technologies and Environments 365 :


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Support outsourcing


The diversification, complexity and hybridization of your company's digital ecosystems mean that your infrastructure support team has to master more and more different technologies, and cope with a growing number of demands.


Guarantee the availability of your infrastructures and applications


The Always-On MCO solution takes the headache out of infrastructure support and maintenance. Benefit from an outsourced support and MCO offer and a single point of contact for all requests.


Our team of experts guarantees rapid resolution of your queries and requests. Proactive 24/7 supervision helps maintain your IS quality of service.


Our infrastructure-focused solution provides centralized support management, ensuring high availability of your IT systems.


Our infrastructure availability management solution enables you to measure the quality of service of your IS, benefit from 24/7 supervision and operational monitoring, proactive management and preventive maintenance.


When you choose Always on MCO, you benefit from early warning of breakdowns thanks to customized, downloadable alerts and reports.


Supervision et pilotage du SI



  • Measure the availability & performance of your IS 

  • Visualisation du parc informatique & des alertes 

  • Planification de la maintenance de façon proactive 

  • Anticipation des pannes.  


Operational follow-up


Cyllene provides day-to-day support and administration for your IT teams. We take charge of incident supervision, reporting, follow-up and escalation to the manufacturer or editor in place.



  • Monitoring your infrastructure and applications

    in a single platform 

  • Multi-channel alert notifications 


Reporting


Cyllene produces and supplies reports to disseminate information on operational conditions to your IT department.



  • Weather forecast for IT services 

  • Customizable and shareable dashboards 

  • SLA monitoring 


Support and cover


Cyllene sets up a single IT point of contact to handle all your requests.



  • On-site and remote intervention 

  • 5/9 coverage and 24/7 supervision 


Change management


Cyllene implements best practices and supports your budgetary objectives. Our teams pilot the implementation of adapted workflows for incident, request or problem management.


Made in France solution


Cyllene offers you a 100% Made in France solution with its partner Coservit, a French software publisher. All our teams are based and operate in France (Nanterre, Issy-les-Moulineaux, Montigny-le-Bretonneux).


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Support outsourcing


The diversification, complexity and hybridization of companies' digital ecosystems mean that their user support systems have to master an ever-increasing number of different technologies, and cope with an ever-growing number of demands.


A single point of contact for multi-point proximity support


To take the headache out of user support, Cyllene has developed "Always-on HelpDesk", an offer that lets you outsource all or part of your support.


Cyllene then becomes the single point of contact for all requests, from both IT and users. Our teams guarantee rapid escalation of your request if it cannot be handled directly.


A user-oriented solution


Our user-oriented Always on MCO solution provides centralized support management, ensuring high availability of your systems and IT assets.


Local service


Cyllene's local service is accustomed to VIP and VOP contexts. It takes charge of local requests or appointments, carries out diagnostics, processes requests or escalates them to the appropriate group. It can also make preventive visits to VIPs on request.


IT kiosk


Cyllene can install an IT kiosk on your site, a real showcase for your IT department. This kiosk

welcomes and guides your employees in their day-to-day needs: local assistance and support, provision of small items of equipment, relaying your IT Department's communications and policies, managing events linked to change management.


DESK service


Cyllene sets up a single IT point of contact to handle your users' requests, locally and remotely. This includes request qualification, diagnosis, direct resolution or escalation to the appropriate group.


Change management


Cyllene implements best practices and supports you in achieving your budgetary objectives. For example, our teams manage the implementation of appropriate workflows for incident, request or problem management.


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Technical assistance


The diversification, complexity and hybridization of your digital ecosystems mean that your user supports have to master an ever-increasing number of different technologies, and cope with an ever-growing number of demands.


Technical assistance for local, multi-point support


Cyllene's Men@Work offer provides you with the technical support you need, according to a pre-defined schedule, whether your needs are one-off or recurring. Our user-oriented solution provides centralized support management, ensuring high availability of your systems and IT assets.

We select the most suitable profiles, capable of quickly becoming autonomous and operational. An annual training plan is implemented in parallel to meet your changing needs and technologies.


Key assets and characteristics


Cyllene's technical assistance offer is distinguished by its major assets, such as cutting-edge expertise, exemplary responsiveness and other major advantages:



  • Accompagnement et formation continue 

  • Service level model 

  • Pooling resources 

  • TCO optimization 

  • Flat-rate solution 

  • Overflow cell 

  • Shared service 

  • Competence reinforcement 

  • Automation 

  • Technical Assistance 

  • Proximity support 


Provision of resources



  • HR pre-qualification 

  • Operational Maintenance & Testing 

  • Customer interview & validation 

  • Monthly operational monitoring 


Production pool



  • Single point of contact 

  • Full-time delegation 

  • Day-to-day management of your business 


Overflow pool



  • Occasional assignments 

  • Time-sharing assignments 

  • Reinforcing/replacing the production pool 


Personalized support



  • Raising awareness of new processes 

  • Weekly update on skills development 

  • Monthly performance monitoring 

  • Technical Immersion 


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Proxmox training


Cyllene is the only French company authorized to offer official Proxmox training courses.


Become a free virtualization expert


Proxmox Virtual Environment is an open-source virtualization solution based on KVM and LXC containers.


Proxmox technical training helps you get the most out of your Proxmox virtual environment. The courses are designed to help you master the concepts and features of Proxmox VE and provide you with the solutions you need for your virtual environment.


Discover our promotions Proxmox


Kubernetes containerization training


Kubernetes (K8s) is an open-source system for automating the deployment, scaling and management of containerized applications.


Become a Kubernetes expert


Proxmox Virtual Environment is an open-source virtualization solution based on KVM and LXC containers.


Proxmox technical training helps you get the most out of your Proxmox virtual environment. The courses are designed to help you master the concepts and features of Proxmox VE and provide you with the solutions you need for your virtual environment.


Discover our special offers Kubernetes


 


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Maximize your company's efficiency.

Discover the benefits of our IT and web audit solution to strengthen the resilience of your infrastructure and improve your company's online performance. Our precise approach identifies opportunities for improvement, ensuring efficient IT systems management and an optimized web presence.

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The fundamentals of a high-performance, secure IT infrastructure

IT infrastructures play an essential role webmarketing for every company in today's digital world. Far more than mere equipment, they are the essential pillars ensuring an organization's efficiency, innovation and competitiveness. Readmore


IT Infrastructure: Key Points for Optimum Performance


By combining certain elements, a well-designed IT infrastructure can ensure smooth, secure and scalable operations for businesses, while minimizing the risk of disruption. 



  • Enhanced security : Robust security measures, such as firewalls, antivirus software and regular backup policies, are crucial to protecting data from threats.  

  • Reliability and redundancy : Redundant systems and a resilient infrastructure ensure business continuity in the event of hardware failure, thanks to redundant backups and configurations.  

  • Scalability : A flexible infrastructure means that components can be adjusted and upgraded to meet changing business needs.  

  • Optimum performance : Fast networks, sufficient storage capacity and high-performance servers are needed to support operations.  

  • Centralized management : Centralized management of IT resources simplifies operations thanks to unified management tools.  

  • Compatibility and integration : : Ensure compatibility between software, hardware and platforms to ensure smooth operation.  

  • Complying with industry standards and regulations on data security and confidentiality is essential. For example, a optimal and secure storage solution in France for your datas)

  • Support and maintenance : A solid maintenance and support plan, including regular updates and responsive technical support, is essential to prevent breakdowns.  


 


Success through IT infrastructure


Infrastructures facilitate communication and collaboration by instantly connecting globally dispersed teams. Networks enable rapid exchanges of information, promoting agile, informed decision-making and simplifying complex processes into smooth workflows.  


These infrastructures guarantee data security and confidentiality, crucial in the face of today's cyber threats. Advanced IT infrastructures incorporate robust security protocols to prevent intrusions and protect sensitive information, ensuring business continuity and minimizing the risk of disruption.  


These infrastructures offer the flexibility needed to adapt to technological change. They enable the integration of new technologies, keeping the company at the cutting edge of innovation and responding to market changes.  


Well-maintained infrastructures optimize internal processes, reducing waiting times and inefficiencies. Proactive maintenance prevents costly breakdowns, preserving productivity and profitability. In short, IT infrastructures are much more than technological tools. They are the essential foundation on which to build a company's success and growth in an ever-changing digital world. Investing in solid, adaptable infrastructures is crucial to guaranteeing the competitiveness, security and long-term viability of any organization. 


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