The diversification, increasing complexity and hybrid management of your digital ecosystems means that your user supports are required to master an ever greater number of different technologies and deal with an increasing number of requests.
Cyllene’s Men@Work is a solution that provides you with the necessary technical assistance according to a previously defined schedule, whether your requirement is one-off or recurring. Our solution is firmly user-oriented, and allows centralized management of support, thereby guaranteeing high availability of the systems in your computer equipment.
We select the most suitable profiles that can be rapidly independent and operational. An annual training plan is set up in parallel to handle the fluctuation in your needs and your technologies.
◦ HR Pre-classification
◦ Operational Interview & Test
◦ Client interview & validation
◦ Monthly monitoring of operations
◦ Single point of contact
◦ Full-time delegation
◦ Daily management of your activity
◦ One-time tasks
◦ Shared time tasks
◦ Strengthening/replacement of the production pool
◦ Raising awareness of new processes
◦ Weekly point for skill-enhancement
◦ Monthly monitoring of performance
◦ Technical Immersion
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