Infrastructure

Men@Work

Technical Assistance for multi-point local support

The diversification, increasing complexity and hybrid management of your digital ecosystems means that your user supports are required to master an ever greater number of different technologies and deal with an increasing number of requests.

 

Cyllene’s Men@Work is a solution that provides you with the necessary technical assistance according to a previously defined schedule, whether your requirement is one-off or recurring. Our solution is firmly user-oriented, and allows centralized management of support, thereby guaranteeing high availability of the systems in your computer equipment.

 

We select the most suitable profiles that can be rapidly independent and operational. An annual training plan is set up in parallel to handle the fluctuation in your needs and your technologies.

Main assets

    • Support and ongoing training
    • Model based on level of service
    • Sharing of resources
    • Optimization of the TCO
    • Flat-rate solution

Main features

    • Spillover cell
    • Shared service
    • Skill enhancement
    • Automation
    • Technical Assistance
    • Local support

Availability of resources

◦ HR Pre-classification
◦ Operational Interview & Test
◦ Client interview & validation
◦ Monthly monitoring of operations

Production Pool

◦ Single point of contact
◦ Full-time delegation
◦ Daily management of your activity

Spillover pool

◦ One-time tasks
◦ Shared time tasks
◦ Strengthening/replacement of the production pool

Customized support

◦ Raising awareness of new processes
◦ Weekly point for skill-enhancement
◦ Monthly monitoring of performance
◦ Technical Immersion

Download the product file Download the product file

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