confidentiality policy

We attach particular importance to the confidentiality of the data of visitors to our website
The purpose of this confidentiality policy is to tell you what information we collect, why we collect it after you have given your consent, the security measures we take to ensure it remains secure, and your rights.

What is personal information?

Personal information is information relating to an identified or identifiable natural person, who can be identified, directly or indirectly, by reference to an identification number or one or more elements belonging to him/her.
The following are examples of personal data: a person’s name, address, telephone number, email address, social security number, and bank card number.

What personal information is collected on the Website and why?

The following personal information is collected on the Website:

Connection information relating to your computer, including your IP address, your geographical location, operating system, the ISP and types of browsers.
Information on your visits and your use of the Website, including the referring source, the duration and frequency of the visit, the pages viewed and the breadcrumbs.
The information you input when you fill in the fields in the forms contained on the Website. The information contained in all the documents you send us via the Website.

The personal information collected on the website is used:

To reply to your requests made on the Website through forms.
To send you email notifications that you have explicitly requested. To send you marketing communications relating to our company, if you have explicitly given your consent, via email or similar technology (you can tell us at any time if you no longer wish to receive marketing communications). To comply with our legal and regulatory obligations.

Who collects this information and who is it shared with?

The information collected on the Website is collected by companies in the CYLLENE Group.

We do not supply any information to third parties, unless we are required to do so by law or any competent authority.

How is the personal information stored?

The personal information collected is stored applying adapted security measures, and is not accessible to third parties.

Our employees are bound by a confidentiality obligation and have received the necessary training in personal data protection.

Our security systems and processes are also audited regularly as part of our ISO 27001, SOC 1 TYPE II, SOC 2 TYPE II and HDS certifications.

For how long is the personal information collected on the Website kept?

The personal data are kept for the time necessary to fulfil the purpose for which they were collected. They will then be archived with restricted access for an additional period associated with the statute of limitations and legal storage periods for strictly limited purposes, authorized by law. They will then be erased.

Are cookies used on the Website?

We use cookies to obtain information on Visitors’ preferences and the services they select. We also use cookies for security reasons. When the website is first visited, a banner explaining the use of cookies appears. From then on, when a Visitor continues to browse, he/she is deemed to be informed and to have accepted the use of said cookies. The consent given will be valid for a maximum period of thirteen (13) months. The Visitor can deactivate the cookies using his/her browser settings.

To find out more about cookies, please consult the CNIL website: freedoms/your tracks/cookies/

What is our policy on sensitive personal data?

We do not ask you for any sensitive personal data in our forms and we ask you not to send us such data in free text fields.

Personal data considered to be sensitive are, in particular, social security numbers, information on race or ethnic origin, religion or other beliefs, biometric or genetic data, criminal records, and membership of a trade union.

What is CYLLENE’s involvement in links to other Websites?

All the https://* websites may contain links to other websites. Note that when you click on one of these links, you are being redirected to another website. We encourage you to read the confidentiality declarations on these websites because their confidentiality policies may differ from ours.

What is the commitment of CYLLENE Group companies in terms of security?

In accordance with the provisions of article 32 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, the companies in the CYLLENE Group undertake to implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk.

We also comply with the requirements of our ISO 27001, SOC 1 TYPE II, SOC 2 TYPE II and HDS certifications.

What are your rights concerning your personal data?

In accordance with law no 78-17 of 6 January 1978 on information technology, files and freedoms, as modified/amended, and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, you have:

A right of access to your personal data,
A right of rectification of your personal data,
A right to object to the processing of your personal data for legitimate reasons,
A right to erasure of your personal data for legitimate reasons,
A right to portability of your personal data.
You also have the right to define the guidelines relating to what happens to the data we have after your death. If you do not provide guidelines, after your death your heirs may exercise certain rights over your data such as the right to object.

If you would like further information on your rights, and more particularly this latter right, please visit the website of the National Commission for Information Technology and Freedoms (CNIL).

Who can you contact regarding this security policy?

If you have any questions regarding this confidentiality policy or wish to exercise your rights, all you need to do is send a written request (with a valid proof of identity if you wish to exercise your rights):

– Either by mail to the following address:

– Or by email to:

What happens if this confidentiality policy changes?

This confidentiality policy may be updated periodically and without notice. Any modification enters into force immediately from the moment the new confidentiality policy is published on the Website. However, we use your personal data in accordance with the policy in force when you submit said data. We will inform you of any important change in our confidentiality policy and will ask for your consent if this is necessary and affects the purpose for which your personal data is collected.

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