Unified messaging
Microsoft 365 révolutionne depuis plusieurs années nos méthodes de travail en facilitant la communication et la collaboration au sein de nos sociétés et par là, en augmentant notre performance. Basé sur le Cloud, Microsoft 365 évolue en continue. Les mises à jour des applications sont notamment entièrement gérées par Microsoft.
Migration, management and operation
Cyllene masters all the building blocks of Microsoft 365 and is therefore able to install all or part of the solution: Migration, Management and Operation hold no secrets for us! Around the Microsoft 365 solution, Cyllene has developed three offers to help you manage your Microsoft 365 environment: A complete migration solution, drawing on the expertise of numerous migrations. To support you in managing your Microsoft 365 environment, Cyllene offers two options for Microsoft 365 operation and security, and an OnDemand offering, totally tailored to your needs and issues.
Project management
Cyllene teams are with you every step of the way. A dedicated project manager monitors the schedule and provides you with reports and a technical architecture file. The teams then take charge of the creation of the Microsoft 365 tenant, and lead the pilot phase from which the roll-out plan is derived.
Migration
Migration is carried out gradually, using hybrid or migration tools. After validation of the IT pilot, Cyllene teams will assist your company with the VIP migration. Following the migration, a skills transfer is provided to the people in charge of Microsoft 365 management.
Documentation
Des livrables vous seront remis parmi lesquels : Project Vision / Scope, Requirements Documentation, Detailed Design, Deployment Plan, Cahier des tests et documents d’exploitation. Un planning prévisionnel est également délivré de manière systématique.
Security & advanced security
Cyllene teams can implement classic security solutions or advanced security with EMS; in addition, customers benefit from the permanent presence of Cyllene's SOC.
User support
Support, located in France, responds to users' technical and usage issues, guaranteeing a rapid response from 08:00 to 18:00. During this period, incident handling takes less than 30 minutes.
Accompanying change
Un chef de projet vous rend une visite mensuelle, et nous mettons à votre disposition via une plateforme : des cours sur des thématiques précises, des parcours pour une démarche pédagogique structurée, des tutos, des vidéos d’usage…
Collaboration
Cyllene backs up all the data hosted in your Microsoft 365 environment: Mail, One Drive and SharePoint, in its own Datacenters located in France.
Synchronization & Backup
Cyllene manages and supports your portal environment. A team is on hand to monitor your requests and manage any incidents.