As a bonus, AlterVoice integrates perfectly with all Microsoft 365 versions.
With AlterVoice you can reduce your telephony costs considerably, but also your costs associated with buying, managing and maintaining the equipment. AlterVoice gives you a flexible and upgradable solution, adapted to your needs at all times.
Your call center features
◦ Integrated wallboard,
◦ Detailed reports of your activity,
◦ Listen, intervention and whispering function,
◦ Routing depending on competences.
Your web client
◦ Calls from your PC in CTI mode,
◦ Remote working: advanced management of call transfers,
◦ Customized management of BLFs, chats between employees,
◦ No additional license.
Your totally innovative VoIP
◦ Single number, your system follows you everywhere,
◦ Integrated PUSH notifications,
◦ Remotely configurable using a QR Code,
◦ Secure encrypted communications.
Your live Chat & Talk
◦ Live Chat directly from your website,
◦ Calls and chats managed on a single interface,
◦ Wordpress plugin included.
Your business applications
◦ Reverse directory: incoming calls linked with the client data,
◦ Calls log: list recorded in the CRM,
◦ Want to customize it? Develop your own plugin with the RESTful API and our digital BU.
Your integrated videoconferencing
◦ Video and audio communications through a web browser thanks to WebRTC,
◦ No additional software required,
◦ Available for your users up to 250 participants.