Collaboration

AlterVoice

Reinventing in-company communication

Imagine: an open standard IP telephony system that allows you to make and receive calls on a smartphone, an IP telephone, a softphone or directly from your web browser. Tempting, isn’t it?

 

With AlterVoice, your communications become unified, collaborative and, as a fully turnkey solution, ready for use.

 

The solution retains all the functions of standard IP telephony and adds some new operational uses. Enjoy integrated features such as a presence indicator, instant messaging, videoconferences, company and staff directory, and also the Click-to-Call facility from any browser or CRM.

Main features

    • Softphones included free of charge
    • Native integration to business applications
    • WebRTC gateway
    • Web Conferencing with no plugin and no client
    • Non-disruptive maintenance
    • Secure hosting in France

Advantages for you

    • Simple pricing system
    • Total mobility
    • Unlimited users
    • Integrated SIP  Trunk
    • Free teleworker calls Multi-site calls included

As a bonus, AlterVoice integrates perfectly with all Microsoft 365 versions.

Your call center features

◦ Integrated wallboard,
◦ Detailed reports of your activity,
◦ Listen, intervention and whispering function,
◦ Routing depending on competences.

Your web client

◦ Calls from your PC in CTI mode,
◦ Remote working: advanced management of call transfers,
◦ Customized management of BLFs, chats between employees,
◦ No additional license.

Your totally innovative VoIP

◦ Single number, your system follows you everywhere,
◦ Integrated PUSH notifications,
◦ Remotely configurable using a QR Code,
◦ Secure encrypted communications.

Your live Chat & Talk

◦ Live Chat directly from your website,
◦ Calls and chats managed on a single interface,
◦ Wordpress plugin included.

Your business applications

◦ Reverse directory: incoming calls linked with the client data,
◦ Calls log: list recorded in the CRM,
◦ Want to customize it? Develop your own plugin with the RESTful API and our digital BU.

Your integrated videoconferencing

◦ Video and audio communications through a web browser thanks to WebRTC,
◦ No additional software required,
◦ Available for your users up to 250 participants.

Are you interested?
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