Imagine: an open standard IP telephony system that allows you to make and receive calls on a smartphone, an IP telephone, a softphone or directly from your web browser. Tempting, isn’t it?
With AlterVoice, your communications become unified, collaborative and, as a fully turnkey solution, ready for use.
The solution retains all the functions of standard IP telephony and adds some new operational uses. Enjoy integrated features such as a presence indicator, instant messaging, videoconferences, company and staff directory, and also the Click-to-Call facility from any browser or CRM.
With AlterVoice you can reduce your telephony costs considerably, but also your costs associated with buying, managing and maintaining the equipment. AlterVoice gives you a flexible and upgradable solution, adapted to your needs at all times.
◦ Integrated wallboard,
◦ Detailed reports of your activity,
◦ Listen, intervention and whispering function,
◦ Routing depending on competences.
◦ Calls from your PC in CTI mode,
◦ Remote working: advanced management of call transfers,
◦ Customized management of BLFs, chats between employees,
◦ No additional license.
◦ Single number, your system follows you everywhere,
◦ Integrated PUSH notifications,
◦ Remotely configurable using a QR Code,
◦ Secure encrypted communications.
◦ Live Chat directly from your website,
◦ Calls and chats managed on a single interface,
◦ Wordpress plugin included.
◦ Reverse directory: incoming calls linked with the client data,
◦ Calls log: list recorded in the CRM,
◦ Want to customize it? Develop your own plugin with the RESTful API and our digital BU.
◦ Video and audio communications through a web browser thanks to WebRTC,
◦ No additional software required,
◦ Available for your users up to 250 participants.
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