Infrastructure

Always-On MCO

Guarantee the availability of your infrastructures and applications

business’s digital ecosystems means your support infrastructure is required to master an ever-growing number of different technologies and handle an increasing number of requests.

 

The “Always-On MCO” solution relieves you of the headache that support can cause and maintains your infrastructures in operational condition. Benefit from an offer of support and outsourced MOC and a single point of contact for all your requests.

 

Our expert team guarantees that your queries and requests are dealt with quickly. 24/7 proactive supervision contributes to maintaining the quality of your IT system.

Main assets

    • Measurement of your IT system’s quality of service
    • 24/7 supervision and operational monitoring
    • Proactive management and preventive maintenance
    • Alerts that allow you to anticipate breakdowns
    • Customized, downloadable reports

Our solution is firmly infrastructure-focused, and allows centralized management of support, thereby guaranteeing high availability of the systems in your computer equipment.

Supervision and steering of the IT system

Cyllene monitors the availability and the health of your architectures with ServiceNav by Coservit
◦ Measure the availability & the performance of your IT system
◦ Visualization of the computer equipment & alerts
◦ Proactive maintenance planning
◦ Anticipation of breakdowns

Operational monitoring

Cyllene guarantees daily monitoring and handles the administration requests of your IT department teams. We take charge of the supervision of incidents, reporting them, monitoring and referral to existing manufacturer or publisher support.
◦ Surveillance of your Infrastructures and applications,
on a single platform
◦ Multi-channel alert notifications

Reporting

Cyllene draws up and provides reports that allow you to distribute information on the operational conditions to your IT department.
◦ Weather forecast of IT services
◦ Customized, shareable dashboards
◦ Monitoring of SLAs

Support & Coverage

Cyllene sets up a single IT point of contact to handle all your requests.
◦ On-site and remote intervention
◦ Coverage 5/9 and supervision 24/7

Managing change

Cyllene implements good practices and support for your budget targets. Our teams steer the implementation of workflows adapted to manage incidents, requests and problems.

Made in France Solution

The solution that Cyllene offers is 100% Made in France with its partner Coservit, a French software publisher. All our teams live and operate in France (Nanterre, Issy-les-Moulineaux, Montigny-le-Bretonneux).

Are you interested?
Complete our form

The replies to the headings “title”, “first name”, “surname”, “email”, “subject” and “message” are compulsory and necessary if we are to reply to your request. The replies to the other headings are optional.

The information collected is processed in accordance with the website confidentiality policy, which can be accessed at https://www.groupe-cyllene.com/confidentiality policy/.

In compliance with law no. 78-17 of 6 January 1978 on information technology, files and freedoms, as amended, and with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, you may exercise your right to access, rectification, objection, erasure and portability by sending a written request together with a valid proof of identity to dpo@groupe-cyllene.com or DPO – CYLLENE – 93/99, rue Veuve Lacroix 92000 Nanterre.

Gérer mes Cookies

Les cookies sont importants pour le bon fonctionnement d'un site. Afin d'améliorer votre expérience et nos services, nous utilisons des cookies pour collecter les statistiques en vue d'optimiser les fonctionnalités de notre site Web.

Vous pouvez choisir de bloquer certains types de cookies. Sélectionnez votre choix concernant chaque catégorie de cookie. Cliquez sur «soumettre les préférences » pour valider vos choix.

Mesure d'audience

Ces cookies servent à mesurer et analyser l’audience de notre site (nombre de visiteurs, pages vues, durée sur le site, etc.) afin d’en améliorer la performance.

To receive our product sheet,
please enter your email address

To download our document, please enter your email address