business’s digital ecosystems means your support infrastructure is required to master an ever-growing number of different technologies and handle an increasing number of requests.
The “Always-On MCO” solution relieves you of the headache that support can cause and maintains your infrastructures in operational condition. Benefit from an offer of support and outsourced MOC and a single point of contact for all your requests.
Our expert team guarantees that your queries and requests are dealt with quickly. 24/7 proactive supervision contributes to maintaining the quality of your IT system.
Cyllene monitors the availability and the health of your architectures with ServiceNav by Coservit
◦ Measure the availability & the performance of your IT system
◦ Visualization of the computer equipment & alerts
◦ Proactive maintenance planning
◦ Anticipation of breakdowns
Cyllene guarantees daily monitoring and handles the administration requests of your IT department teams. We take charge of the supervision of incidents, reporting them, monitoring and referral to existing manufacturer or publisher support.
◦ Surveillance of your Infrastructures and applications,
on a single platform
◦ Multi-channel alert notifications
Cyllene draws up and provides reports that allow you to distribute information on the operational conditions to your IT department.
◦ Weather forecast of IT services
◦ Customized, shareable dashboards
◦ Monitoring of SLAs
Cyllene sets up a single IT point of contact to handle all your requests.
◦ On-site and remote intervention
◦ Coverage 5/9 and supervision 24/7
Cyllene implements good practices and support for your budget targets. Our teams steer the implementation of workflows adapted to manage incidents, requests and problems.
The solution that Cyllene offers is 100% Made in France with its partner Coservit, a French software publisher. All our teams live and operate in France (Nanterre, Issy-les-Moulineaux, Montigny-le-Bretonneux).
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