Our solution is firmly infrastructure-focused, and allows centralized management of support, thereby guaranteeing high availability of the systems in your computer equipment.
Supervision and steering of the IT system
Cyllene monitors the availability and the health of your architectures with ServiceNav by Coservit
◦ Measure the availability & the performance of your IT system
◦ Visualization of the computer equipment & alerts
◦ Proactive maintenance planning
◦ Anticipation of breakdowns
Operational monitoring
Cyllene guarantees daily monitoring and handles the administration requests of your IT department teams. We take charge of the supervision of incidents, reporting them, monitoring and referral to existing manufacturer or publisher support.
◦ Surveillance of your Infrastructures and applications,
on a single platform
◦ Multi-channel alert notifications
Reporting
Cyllene draws up and provides reports that allow you to distribute information on the operational conditions to your IT department.
◦ Weather forecast of IT services
◦ Customized, shareable dashboards
◦ Monitoring of SLAs
Support & Coverage
Cyllene sets up a single IT point of contact to handle all your requests.
◦ On-site and remote intervention
◦ Coverage 5/9 and supervision 24/7
Managing change
Cyllene implements good practices and support for your budget targets. Our teams steer the implementation of workflows adapted to manage incidents, requests and problems.
Made in France Solution
The solution that Cyllene offers is 100% Made in France with its partner Coservit, a French software publisher. All our teams live and operate in France (Nanterre, Issy-les-Moulineaux, Montigny-le-Bretonneux).